we fully respect your right to privacy
and are committed to maintaining it.
Our Privacy Policy
First, we think you should know as much about us as we like to know about you (you can find our company information below) - transparency is important to us.
Secondly, there are some things we need to know about you that you're perhaps a bit uncomfortable sharing, but really would be a bit impractical if you didn't (for instance you address and telephone number for deliveries).
And thirdly, we can't just ask for any details we like and use them willynilly. As a responsible company, any information about you that we might collect, store, and process, is done in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2011. Basically, we follow the law.
Anyway, now that we've shared all that, we'd just like to provide it bit more detail (our Privacy Policy) on the information we do ask from you, and how we use it. It's important for legal reasons, so please do read it carefully.
Permission
By continuing to browse and use the website (wearerain.co), we take it as your agreement to our policies, terms and condition. If not, now would be a good time to leave.
Cookies
Still here? Good. Most companies use cookies to store information about how you use their websites. We don't. The only cookies we like are the ones we dunk in our coffee. However, some of the security features of our website do store cookies, for your safety.
Our Company Details
Rain Design Ltd is a company registered in England and Wales (registration number 10781058) with its registered office at 223 Holyhead Road, Birmingham, England, B21 0AS.
Information You Give Us
You agree to give us your information when you:
- Purchase products or services through the website
- Submit ratings and reviews
- When you report a problem with the website.
- When applying through our website for registration, subscribing to any of our services or requesting further services.
- If you contact us for any reason (we may keep a record of that correspondence).
- Your IP address
- Information provided to us by other companies who have obtained your permission to share information about you
Information we may request and hold includes but is not limited to the following:
- Your name, age, date of birth, sex
- Billing and delivery postal addresses
- Phone and Mobile numbers
- Email addresses
- Payment card details
- Your customer queries
Third Parties
Since we're not a bank or financial institution of any kind, we need to use a third party (they/them/us) to process any credit or debit card payments, or other electronic payments you make on our website.
The systems they use encrypt any data you provide, however they do tend to collect, store and share information differently from us.
Third party data processors who act on our behalf may use the personal data you provide us in the following manner:
- To provide you with the requested goods and/or services including but not limited to processing and fulfilling your order
- To monitor and improve the services they provide through our Website
- To manage your marketing preferences
- To contact you if there is a query regarding your order
- To verify your identity
- In certain circumstances in order to process your order and to verify your identity, they (or us) may call the telephone number you have provided to perform security checks and to request that you verify certain information
- Market research purposes
- To enable us and them to comply with any legal or regulatory requirements
- In the detection and prevention of fraud or other crimes
- To assist with any of your customer queries
- For research, analysis, risk management, legal, accounting, administrative, testing, monitoring and for our business operations
- To provide an Electronic Receipt for a purchase
Unless you have not consented to, they may use your personal data in the following manner:
- All credit/debit card holders are subject to validation checks and authorisation by the card issuer, and they may share your personal information with such parties as are necessary to enable them to do such checks. The parties, which may include credit reference agencies, may keep a record of the information provided;
- To administer your account and to disclose your details to our third party service providers for the purpose of processing and fulfilment of your order;
- They or we may pass your personal data to other companies to support our business operations, and or audit purposes
They or we may also disclose your personal data where it is necessary to comply with any applicable law or an order of a governmental or law enforcement body;
- They or we may pass your information to additional parties in order to fulfil and/or despatch your orders for delivery. Those providers may send marketing material within the parcel or by post after fulfilment of your order
Transferring Data Internationally
We may transfer personal data we have collected from you to a third party data processors located in countries outside of the European Economic Area ('EEA') - for instance for credit card payment processing. We comply with the Data Protection Act 1998 in respect of any such transfers. Please be aware that such countries which are outside of EEA may not have the same level of data protection as the United Kingdom, however our collection, storage and use of your personal data will continue to be governed by this Privacy Policy.
By using and/or shopping on the website you consent to the transfer of your personal data to third party data processors located in countries outside of the European Economic Area ('EEA').
Payment Card details
We process your payment card details in order to complete purchases if you make one through our website, and may in certain instances disclose your personal data to third party credit reference agencies to perform credit checks against you.
Phishing
Phishing is a method used by fraudsters to deceive someone into giving sensitive information. Most of the time phishing will take the form of emails, which purport to be from well-known companies and ask recipients to send their private information. This information is then used for identity theft and fraud.
Rain Design Ltd will only ask you to send personal details by email if we are responding to a query you have sent us online and these details are needed to answer your query properly. In this case, there will be a unique reference number in our email to you, which refers to your original query. We will never ask you to send any personal details by email unless you have contacted us first. If you have not contacted us, please ignore any email claiming to be from us which asks for personal details, and let us know about it.
If we ever requires your personal information other than when you have already contacted us with a query, for security reasons we may ask you to give us a call.
We will also never ask you to share any private username, login, or passowrd information - if you do receive such a request, whether electronically (like in an email) or by phone or sms text message, you can be sure it's not us and we advise you not to respond or disclose any such information, and report the incident to the relevant authorities.
Well that pretty much wraps up formailities; all that remains is for us to say that we hope that none of this puts you off us, and that we're happy to answer any questions or quieries you may have - just drop us a line.
Terms & Conditions
Permission
This website (wearerain.co) is owned and operated by the Rain Design Ltd (or rain or rain co.). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website may contain links to other websites (the "Linked Sites"), which are not owned or operated by wearerain.co. We have no control over the Linked Sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
Privacy Policy
Our privacy policy, which sets out how we will use your information, can be found on our Privacy & Terms page. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
Prohibitions
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and wearerain.co will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of wearerain.co and/or its licensors, and are protected by copyright laws and treaties around the world. All such rights are reserved by wearerain.co and/or its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law wearerain.co and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect wearerain.co's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to Ownership of Trade Marks, Images of Personalities, and Third Party Copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with wearerain.co and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to wearerain.co.
Indemnity
You agree to indemnify, defend and hold harmless wearerain.co, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Variation
wearerain.co shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
Invalidity
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.
Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions
Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and wearerain.co. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of wearerain.co.
